Shipping & Returns

Shipping

 

  • Orders take 1-2 days to be processed. Once payment is received, it will take approximately 5-7 business days for delivery
  • Note that credit card verification and authorization must be received before we can process your order.
  • Orders are shipped via Canada Post or UPS, depending on the urgency of the order.
  • Express shipping service is not currently available.
  • Our selected carriers within Canada and the U.S. deliver on business days, excluding holidays.
  • Please allow additional 2-3 business days for deliveries to rural areas.
  • All orders will be shipped in either heavy-duty plastic bags or corrugated boxes.

 

Returns

An order may be returned within 15 days of delivery for a full refund, excluding shipping charge.
Items must be returned in their original conditions, in an unopened package, and in their original size and length. Returns will not be accepted after 15 days. All credits will be made in the same manner as the payment method used to make the purchase. Most returns will be processed within three weeks after the receipt of the returned merchandise.

The following items CANNOT be returned or exchanged:
• Custom ordered and cut zippers
• Merchandise that was purchased by the yard, ribbons, trims, lace, sequins, cords, elastics, chains, etc.
• Special ordered items
• Opened packages, Dylon dye, used glues, yarns ,etc.

Contact Us

If you have questions or concerns or you have an inquiry about your order, you may email us.  If for some reason you are not satisfied with your order, you can return items to the address below within 15 days for a full refund. 

73 Fieldwood Dr

Toronto, ON M1V 3G3

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